Effective September 9, 2026
These terms govern your use of gounleased.com and the Unleased app, operated by Unleased, LLC ("Unleased," "we," "us"). By creating an account or using the service, you agree to them.
You must be at least 18 years old and able to enter a binding contract. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
Unleased is a marketplace connecting tenants who want to transfer or sublease a lease with renters looking for housing, and with the property managers who control those leases.
Housing is covered by the Fair Housing Act, and you must comply with it when you use Unleased. You may not state or imply a preference, limitation, or discrimination based on race, colour, religion, sex, familial status, national origin, or disability in a listing, message, or anywhere else on the service. We remove content that does and may suspend the account behind it.
Unit gender designations. Some units carry a gender designation as a term of the underlying lease, typically in shared or by-the-bed housing. Only the property or its management system sets that designation. Tenants may not add one to a listing. If you believe a designation on your unit is wrong, tell the property manager and they can correct it.
If a unit carries a gender designation, we show it to you and ask you to confirm you meet it before you bid or claim. That confirmation is a statement by you. The property manager verifies eligibility against the lease when they review your application.
If you confirm something that is not accurate and the property declines you for that reason, your application fee is not refunded. If the designation shown on our site was wrong, the fee is refunded in full — see section 7.
Fees are shown before you commit. Payments are processed by Stripe under their terms; we do not handle card numbers.
When the application fee is refunded
We refund it in full if:
When it is not refunded
The fee is not refunded if:
If you think a fee was charged in error, contact us before disputing it with your bank and we will look into it.
Winning or claiming a listing starts an application. You may be asked to verify your identity and, where the property requires it, to authorise a background or credit check by a consumer reporting agency. No check runs without your written authorisation, and you provide your screening details directly to that agency, not to us.
The property manager decides. If you are declined based on a consumer report, the party that made the decision must give you notice, a copy of the report, and a summary of your rights under the Fair Credit Reporting Act. You may dispute anything inaccurate with the agency directly.
If you transfer a lease you may be asked to submit dated photos or video of the unit's condition. Submit them honestly: they may be used by the property to assess damage and settle deposits, and we retain them for four years. Deposit decisions are between you and the property.
We operate a referral bonus and a campus affiliate program. The specific bonus and conditions shown at sign-up apply to each. Bonuses are earned only on lease transfers that actually complete, and may not be earned on your own transactions or by referring yourself.
Payouts are made through Stripe. To be paid you must complete Stripe's onboarding, which collects identity and tax information directly and may require a tax form; we do not receive or store your bank details. You are responsible for any tax on amounts you earn. We may change or end a program at any time on notice; bonuses already earned will be honoured.
We may suspend or close an account that violates these terms, posts fraudulent listings, or abuses other users. You may close your account at any time in Account Settings, except while you have an open bid or claim, which you must resolve first. Closing your account does not cancel obligations already incurred, and some records are retained as described in the Privacy Policy.
The service is provided "as is" and "as available." We do not guarantee that a listing is accurate, that an auction will result in a transfer, that a property will approve an application, or that the service will be uninterrupted. We do not verify every statement a user makes about a unit. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Unleased is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or the cost of substitute housing. Our total liability arising from your use of the service is limited to the greater of the fees you paid to Unleased in the twelve months before the claim, or $150.
You agree to indemnify Unleased against claims arising from your content, your listings, your breach of these terms, or your violation of any law or third-party right, including any lease you are party to.
Some states do not allow certain limitations, so parts of this section may not apply to you.
Please read this section carefully. It affects your legal rights.
First, talk to us. Before starting a formal proceeding, email legal@gounleased.com describing the dispute and what you want. We will try to resolve it within 60 days. Most problems end here.
Arbitration. If we cannot resolve it, you and Unleased agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be held in the county where you live, or remotely, at your choice. The Federal Arbitration Act governs this section.
Class action waiver. Disputes will be brought only in your individual capacity. You and Unleased waive the right to a jury trial and to bring or participate in a class, collective, or representative action. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.
Exceptions. Either of us may bring an individual claim in small-claims court, and either of us may seek an injunction in court to protect intellectual property or stop unauthorised access to the service. Nothing here prevents you from reporting a matter to a government agency, including a fair-housing or consumer-protection authority.
How to opt out. You may reject this arbitration agreement by emailing legal@gounleased.com with your name and the email on your account, within 30 days of first accepting these terms. Opting out affects nothing else — your account and your use of Unleased are unchanged, and we will not treat you differently for it. If you opt out, disputes go to the courts described in section 16.
These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, it will be brought in the state or federal courts located in Madison County, Alabama, and we each consent to that jurisdiction. Nothing in this section deprives you of the protection of mandatory consumer laws in the state where you live.
We may update these terms. If a change is material we will notify you by email or in the app at least 14 days before it takes effect, and continued use after that constitutes acceptance. If you do not agree, you may close your account. A change to section 15 will not apply to a dispute we already knew about.
If any provision is unenforceable, the rest remain in effect. Our not enforcing a provision is not a waiver of it. You may not assign these terms; we may assign them in a merger or sale of assets. These terms and the Privacy Policy are the entire agreement between us about the service.
Unleased, LLC — Huntsville, Alabama.
Legal notices: legal@gounleased.com
General: will.hawkins@gounleased.com
See also our Privacy Policy.