Privacy Policy

Unleased, LLC ("Unleased," "we," "us") operates gounleased.com, a marketplace for lease takeovers and subleases. This policy describes what information we collect, where it comes from, how we use and share it, how long we keep it, and the rights you have over it.

It applies to our website and mobile app. It does not cover a property manager's own handling of your information once they receive it: they are a separate business with their own privacy practices.

Information we collect

• Account information: name, email address, phone number, date of birth, and password when you create an account. Date of birth is used to confirm you are 18 or older and to match you to the correct lease record.
• Listing and transaction information: details about units you list, bids and offers you place, eligibility confirmations you give, applications you submit, and payments you make.
• Application information: employment, income, rental history, references, occupants, pets, vehicles, and guarantor details, where the property requires them.
• Documents you upload: lease documents, application documents, listing photos and video, and move-in / move-out condition photos.
• Identity verification information: see Identity verification and biometric information below.
• Background check information: see Background checks and consumer reports below.
• Payment information: processed by Stripe. We receive and store only the card brand, last four digits, and Stripe identifiers. We never receive or store full card numbers or security codes.
• Communications: messages you send us, and notification and consent records (including the date and time you opted in or out of text messages).
• Usage information: log data, device and browser information, IP address, and approximate location derived from your IP address to show nearby listings.

We do not collect your gender. Some units carry a gender designation set by the property as a term of the underlying lease. When you bid on such a unit we ask you to confirm you meet it, and we record only that you confirmed — never what you are. See Fair housing below.

Where information comes from

• From you, when you create an account, list a unit, bid, apply, or upload documents.
• From your property manager. Property managers provide us with lease rosters so we can confirm who is on a lease and may transfer it. A roster may include your name, email, phone, lease dates, and date of birth, and may include the same for a guarantor. This means we may hold information about you before you ever create an account. You have the same rights over that information as anyone else, and you can exercise them using the contact details below even if you have no account.
• From service providers who verify identity, process payments, or perform screening.

How we use information

• To operate the marketplace: listings, auctions, applications, transfers, and payments.
• To confirm you are on a lease you are trying to transfer.
• To send transactional notifications about your account and activity (email and, if you opt in, text messages).
• To verify identity, prevent fraud and abuse, and keep listings genuine.
• To provide property managers the information they need to decide on your application.
• To meet legal, tax, and accounting obligations and to enforce our terms.

We do not use automated decision-making to approve or deny applications. A person at the property makes that decision.

Identity verification and biometric information

Identity verification is performed by Stripe Identity on Stripe's own hosted flow. You will be asked to photograph a government ID and, in some cases, take a selfie so it can be compared to the ID.

• We never receive or store your ID images or any biometric identifier. They are collected and held by Stripe under its own policies. Where a facial geometry template is created to perform the comparison, it is created by Stripe, not by us.
• Retention and destruction. We instruct Stripe to delete the images and any biometric identifiers associated with a verification session within 30 days of that session completing or being abandoned. We retain only the outcome (verified or not verified), the provider's reference number, and the timestamp, for 24 months, after which the outcome is deleted. We do not sell, lease, trade, or otherwise profit from biometric information, and we do not disclose it except as required by law.
• Consent. Verification only begins after you consent, and we record the version of the consent you were shown and when you gave it. You may decline, but we will not be able to complete a lease transfer without it.

Background checks and consumer reports

Some properties require a background check or credit check before approving an application. These are consumer reports and are performed by a consumer reporting agency — for most properties, Victig (on the TazWorks platform).

• No check runs without your written authorization, which you give on the screening provider's own site.
• You give your Social Security number, address history, and other screening details directly to the screening provider, on their hosted form. That information does not pass through Unleased and we never store it.
• The report goes to the property. The property manager is the end user of the report and receives it from the screening provider. Unleased receives only the status of the order (ordered, pending, complete) and the property's decision. Some properties use their own screening provider instead of ours, in which case Unleased may receive only the decision.
• Your rights under the Fair Credit Reporting Act. You are entitled to a copy of any report used to make a decision about you, and to dispute anything inaccurate in it, by contacting the screening provider directly. If a property declines you based in whole or in part on a report, the party that made that decision must give you notice, a copy of the report, and a summary of your FCRA rights.
• We retain the check's status and provider reference for 12 months after the decision, then delete them.

SMS / text message program

• If you opt in, we send text messages about your own account activity: outbid alerts, auction results, application deadline reminders, payment issues, and status updates on your listing. We do not send marketing texts.
• No mobile phone numbers or SMS opt-in data are shared with third parties or affiliates for marketing or promotional purposes. Numbers are shared only with our SMS delivery provider (Twilio) to deliver the messages you requested.
• Message frequency varies based on your account activity.
• Message and data rates may apply.
• Reply STOP to cancel at any time, or HELP for help. You can also turn off text notifications in Account Settings. We record the date and time you opt out and keep that record for 5 years so we can prove we honoured it.
• Consent to receive texts is optional and never a condition of using Unleased.

Email

We send two kinds of email. Transactional email about your account and activity is part of the service and cannot be turned off while your account is open. Optional email, such as the affiliate newsletter, carries an unsubscribe link in every message; we honour unsubscribes within 10 business days, and usually immediately. You can also manage email in Account Settings.

Cookies

We use cookies that are strictly necessary to run the site: keeping you signed in, keeping your session secure, and remembering interface preferences. We do not use advertising cookies, we do not run third-party ad trackers, and we do not participate in cross-context behavioural advertising. If that ever changes we will update this policy and ask for consent where required.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it in four situations:

• With property managers, when you bid on or apply for their listing, or when you are on a lease they manage. They receive what they need to evaluate you and administer the lease.
• With the tenant transferring a lease, in limited form, so they can see activity on their own listing. They do not receive your application contents, identity verification, or screening results.
• With service providers who operate parts of the platform on our behalf, listed below. They may use your information only to provide their service to us.
• When required by law, or to investigate fraud, enforce our terms, or protect someone's safety. Also in a merger, acquisition, or sale of assets, in which case we will notify you.

Service providers

How long we keep information

We delete information on the schedule below unless a longer period is required by law or a dispute is open.

When you delete your account we disable your login, remove your name, email, phone, and date of birth, and delete your watchlist, notifications, and saved payment method. Records the property manager needs to keep — your listing, completed bids, payments, and consent records — are retained without your identifying details, on the schedule above.

Your rights and choices

Wherever you live, you may ask us to do any of the following, and we will not treat you differently for asking:

• Know what information we hold about you and where it came from.
• Get a copy of it in a portable format.
• Correct anything inaccurate.
• Delete it, subject to records we must keep by law.
• Opt out of text messages and optional email.
• Appeal a decision we make on any of these requests.

Use Account Settings, or email privacy@gounleased.com. You do not need an account to make a request — if a property manager listed you on a roster, contact us and we will handle it the same way. We respond within 45 days and will tell you if we need longer. We may need to verify your identity first, and we will ask only for what is needed to do that.

Unleased operates nationwide, and we extend the rights above to everyone regardless of where they live rather than only to residents of states that mandate them. Where a state privacy law gives you additional rights — including the right to limit the use of sensitive personal information, and the right to appeal a refused request — those apply too. We treat date of birth, government ID information, and screening information as sensitive and use them only to provide the service. California residents: we have not sold or shared personal information for cross-context behavioural advertising in the preceding 12 months, and we do not knowingly do so for anyone under 16.

Fair housing

Unleased complies with the Fair Housing Act. We do not use race, colour, religion, sex, familial status, national origin, or disability to rank listings, order search results, prioritise applications, or recommend approvals, and our auctions are decided by price and time alone.

Some units carry a gender designation set by the property as a term of the underlying lease, typically in shared or by-the-bed housing. That designation comes from the property or its management system — never from another resident — and when you bid on such a unit we ask only that you confirm you meet it. We do not ask for or store your gender.

Security

Information is encrypted in transit and at rest. Access is restricted to what each person and system needs, database access is enforced row by row, and private documents are served only through short-lived links to people authorised to see them. No system is perfectly secure; if a breach affects your information we will notify you and the relevant regulators as the law requires.

Children

Unleased is for people 18 and older. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.

Changes

We will post any change here and update the effective date. If a change is material we will notify you by email or in the app before it takes effect. Earlier versions are available on request.

Contact

Unleased, LLC — Huntsville, Alabama.
Privacy requests and questions: privacy@gounleased.com
General: will.hawkins@gounleased.com

See also our Terms of Service.